Voice Biometric solutions pay for themselves in one of three ways:
The last item, measuring incremental revenue changes and the direct correlation of a process change to customer loyalty, is difficult. Therefore, the more common ways to justify a voice biometric project are through fraud avoidance and detection as well as cost savings in agent handle time.
This ROI Calculator focuses on a contact center scenario where those two benefits apply. This calculator assumes that the cost for voice biometrics is transaction-based, i.e., per voiceprint lookup. This usually guarantees the quickest ROI, especially when using RandomPIN™. An alternative not shown here is to pay per active voiceprint in the database. Paying per voiceprint rather than per transaction may result in higher ROI if your users access their voiceprints frequently, such as punching in for a shift. The default values are indicative pricing but every situation is different. Contact us to get a personalized quote and ROI analysis.