Although other default landing pages are possible, many clients choose to use "Dashboard View". This summary screen captures key operational metrics, providing insight into the overall health of your deployment.
Trending and break-outs for enrollments versus verifications, etc.
Gain insight into what is and isn't working
Proactively contact users with problems -- before they call you!
See the details of every transaction and filter to show only what is relevant. This view is usually the first place to look when troubleshooting specific issues.
EVERY request is fully logged and available for detailed review, all fully secure
Numerous filters and integrated search capabailities allow for easy, customized views
One-button export to Excel, or individually click on an item for more detail
While in Transaction View, click on an individual transaction to make the Detail view appear, enabling you to drill down into the transaction components.
View information about each sample that was submitted as part of the transaction
Immediately download any sample into your favorite audio tool to listen and troubleshoot
View general transaction details; IVR users can view associated call statistics
Troubleshooting audio quality issues is one of the more common support tasks. The Samples View provides summarized and detail voice sample information for all transactions, giving you insight regarding potential user adoption issues.
See prompts, scores, and seconds of usable speech ("SUS") for every voice sample!
Tabulate audio response codes to help refine audio quality tuning parameters
Identify audio issues, download samples, and help refine model adaptation parameters
The Dashboard User Management tool gives you control and insight into individual users and voiceprints.
All enrollment and verification samples for each user are just a click away.
Trigger users to re-enroll or dynamically rebuild or adapt their voiceprint on the fly.
Review user-specific scoring and set individual score thresholds